Your trust is our foundation. Learn how we protect your information and our commitment to exceptional garment care.
At Sands Cleaners, we do everything we can to protect your privacy. This policy describes how we collect, use, and safeguard your information.
Thank you for visiting the Sands Cleaners website (the "Site"), as well as the Sands Cleaners mobile application (the "App"). We hope that you find this Agreement helpful.
Please read this privacy agreement carefully. By using this Site or App, you accept and agree to the terms stated below. If you do not agree, you should not use this Site or App. As a condition of your use of this Site and App, you warrant that you will not use the Site or App for any purpose that is unlawful, inappropriate, or prohibited by the terms of this agreement.
The Site and App are evolving mediums. We may change the terms of this agreement at any time and you should periodically review this privacy agreement. Your use of this Site after any change is your agreement to accept the revised visitor agreement.
We will not share or sell our customers' information for the purposes of marketing or selling products and services other than Sands Cleaners.
We collect information from you when you visit our Site, register on our Site or App, or download our App. We also may collect information about you from a variety of other sources, including information we collect from you directly and information we collect about you from third parties. This Policy, however, only applies to information that we collect from you when you visit our Site, register on our Site, or download our App.
Depending upon the particular action that you take on our Site or App, the information that we collect about you may include your name, contact information (work or business), including postal and email address, and telephone number(s). When you sign up for contests or promotions, or complete questionnaires or surveys, we collect the information you submit to us. We also collect information from you when you participate in our forums, comment on our blog, or otherwise submit comments on our Site. We also collect information about your garments by utilizing barcodes to keep track of your garments, including any special requests or instructions you provide.
We may automatically collect information about your use of our Site and App through cookies, web beacons, and other technologies, including the following information: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site; and the referring URL, or the webpage that led you to our Site, and the following: access time, browser type, device ID, domain name, IP address, page views and referring URL. We might use cookies, flash local storage objects ("Flash LSOs"), clear GIFs (a.k.a. web beacons, web bugs or pixel tags), and other tracking mechanisms to track information about your use of our Site and store your Site preferences. We may combine this information with other personal information we collect from you.
We use the information we collect about you from the Site in various ways designed to improve the services that Sands Cleaners offers to you. For example, we might use your information:
You may stop receiving promotional email messages and SMS messages by following a link contained in the message itself or replying "STOP". Please note that if you opt out of receiving marketing communications from us, we may continue to communicate with you regarding service-related issues. You can also opt out of receiving promotional materials by submitting your request by email to sandscleanersus@gmail.com.
We may share your information, including your personal information, as follows:
Your user name and any information that you post to our Site, including pictures, comments and text, will be available to all other users of our Site. This information also will be searchable by all users of our Site. This information is publicly available upon posting.
We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order or other legal process, such as responding to a subpoena.
We may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this Policy.
We may disclose the information we collect from you to our affiliates; however, if we do so, their use and disclosure of your information will be subject to this Policy.
If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of another business transaction, we may transfer the information we have collected from you to the acquiring company.
We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform functions on our behalf. For example, those providers who may help administer our Site.
We may disclose the information that we collect about you to non-affiliated third parties, such as our franchisees, licensees, promotional partners and others with whom we have marketing or other relationships. Those third parties may use your information, for example, for marketing purposes, such as to market Sands Cleaners products and services that they believe would be of interest to you. We also may combine the information that we collect about you with other information that we obtain from third parties. You have the right to opt out of certain uses of your information. You also have the ability to opt-into the receipt of certain information from us and unaffiliated third parties. We may share your information to respond to your choices. Because our franchisees and other third parties are not affiliated with us, we cannot be responsible for how they use your information.
We may share aggregate or anonymous information about users with third parties for marketing, advertising, research or similar purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom we displayed the advertisements.
As mentioned above, we might use cookies and other tracking mechanisms to track information about your use of our Site, App or services. We may combine this information with other personal information we collect from you.
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your web browser for record-keeping purposes. We might use cookies to uniquely identify you, in order to help us to process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third-party sites. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies some features of our Site may not function.
We might use Flash LSOs, to store your Site preferences and to personalize your visit. LSOs vary from browser cookies in the type, amount and browser-control of data. Please visit the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" for information and instructions to manage settings.
Clear GIFs (a/k/a pixel tags, web beacons or web bugs) are small graphics similar in function to cookies. Unlike cookies, which are stored on your hard drive, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, manage content, and compile usage statistics. We and our third party service providers also might use clear GIFs in HTML e-mails to our customers, which help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
We might use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We use these tools to help us improve our Site and App performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.
We may display advertisements on our Site and App. Some of the advertisements are based on the collection of personal information and others are based on the collection of aggregate information.
We use third parties such as network advertisers to serve advertisements on our Site and App. Network advertisers are third parties that display advertisements based on your visits to our Site, App and other websites you have visited. This enables us to target advertisements to you for Sands Cleaners products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party's specific privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site, both personally identifiable and non-personally identifiable information. Currently, our website honors most Do-Not-Track browser requests. However, you may opt out of certain ad networks as explained below.
You may opt-out of many third-party ad networks. The website https://thenai.org/ provides information regarding this practice by Network Advertising Initiative ("NAI") members, and your choices regarding having this information used by these companies, including how to "opt-out" of third-party ad networks operated by NAI members. You also may contact Direct Advertising Alliance ("DAA") at http://www.aboutads.info/choices/ for information about opting out of targeted advertising and your choices regarding having information used by DAA member companies, including how to "opt-out" of third-party ad networks operated by DAA members.
Portions of our Site may permit users to submit their own content by responding or commenting to blog postings. Any information that you post to our Site may be viewable by other users, as well as visitors to our Site. We are not responsible for the privacy of any information that you choose to post to our Site, such as a comment, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent this information from being used in a manner that may violate this Policy, the law or your personal privacy.
We reserve the right to adjust subscription or membership pricing from time to time. Any price increase will apply only to future billing cycles and will not affect charges already processed.
If we increase the recurring subscription price, we will provide you with advance notice of the change. Notice will be delivered at least 7 days but no more than 30 days prior to the effective date of the new price (or longer if required by applicable law).
Notice may be provided by one or more of the following methods: Email to the address associated with your account; In-app or account portal notification; Written notice included with billing communications. You are responsible for maintaining a current email address on file.
Upon receiving notice of a price increase, you may: Continue your subscription at the new price; or Cancel your subscription before the next billing date to avoid the new charge. Cancellation requests must be submitted prior to the renewal processing date in accordance with our cancellation policy.
Subscriptions automatically renew at the then-current subscription rate unless canceled prior to renewal. By maintaining an active subscription after the effective date of a price change, you authorize us to charge the updated subscription price to your payment method on file.
At times, our Site may contain links to other third party websites. Any access to and use of these linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of those third party websites. Nonetheless, we strive to protect the integrity of the Site and App, and welcome any feedback about these third party websites.
Also, you may be able to access our Site in a variety of ways, like through social media sites, links on third party websites, and e-mails you receive from third parties. For information about how a particular social media site or other third party may use or disclose your information, please visit that third party's privacy policy. We have no control over how third parties use or disclose the information that you provide to them.
You may modify any account information that you have submitted by logging into your account and updating your information. You may also delete your account if you like. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time.
Email is another way to get in touch with us if you need more information about your rights or want to exercise any of them. These rights include:
You have the right to get a copy of the personal information about you that we are currently processing.
You have the right to request that any incomplete or incorrect personal information be corrected.
You have the right to ask us to erase personal information, subject to legal requirements.
You have the right to restrict our processing of your personal data in certain circumstances.
You have the right to receive your information in a structured, electronic format.
You have the right to object to our use of your personal data for legitimate interests.
Please be aware that under certain conditions, such as when we must keep your Personal Data to satisfy a legal requirement, your Personal Data may be exempt from such requests. We might need certain details from you when you email us with a request so that we can verify your identity.
California residents have the right to know what personal information about them is collected, to have that information deleted, to choose not to have that information sold, and to be treated fairly if they choose to exercise any of these rights, according to the California Consumer Privacy Act ("CCPA"). None of the information that we collect about you is sold.
California residents may request a list of all third parties to whom we have disclosed certain personally identifiable information about you for marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us via email at: sandscleanersus@gmail.com
Our Site and App, along with our products and services, are not intended for children to use. We do not knowingly collect information from children under the age of 13 and we do not wish to receive personal information from children under the age of 13.
We may change our Privacy Policy from time to time. The most recent version of our Privacy Policy always will be posted on our website. Customers and other interested parties who wish to receive a copy of a previous version of our Privacy Policy can do so by sending an email to: sandscleanersus@gmail.com with your name, your company, and the specific date or dates of interest.
If you would like Sands Cleaners to delete data we have collected, please email sandscleanersus@gmail.com and specify what data you would like deleted and the time frame. We will process your request within seven days of receipt.
Your Personal Data is only retained for as long as is required to fulfill the reasons for which it was collected and processed. The duration for which we keep personal data depends on its intended use and whether it's necessary to uphold, exercise, or defend our legal rights or to comply with legal obligations.
Except as otherwise provided in this Privacy Policy or unless such disclosure is required in particular circumstances, such as a physical threat to you or others, as permitted by applicable law, we will protect your Personal Data with industry-standard physical, technical, and administrative security measures. We will also not disclose it to third parties without your consent or except as otherwise provided in this Privacy Policy. We cannot guarantee the security of Personal Data since there is a small chance that an unauthorized third party will be able to get around our security measures or that your information will be intercepted during transmission over the Internet because it is not a completely secure environment. It is your duty to keep your login details secure. Please be aware that emails are frequently not encrypted and shouldn't be regarded as secure.
We may collect and share anonymous location data. To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.
Service providers access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.
Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user.
Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.
This site is controlled by Sands Cleaners from San Jose, CA, USA. This Policy shall be construed in accordance with the laws of the State of California, regardless of any conflicts of law principals. If you use this site from other locations you are responsible for compliance with applicable local laws. By using this service, you agree to abide by the terms of this Policy and you consent to the exclusive jurisdiction of the state and federal courts in Santa Clara County, California, for all disputes arising out of or relating to this agreement or the use of this Site or App.
Welcome to Sands Cleaners. These terms govern your use of our website, mobile application, and services.
Sands Cleaners welcomes You to its online website (including all content and functionality available through https://sandscleaners.net/, the "Site") or Sands Cleaners mobile application (the "App"). Sands Cleaners is delighted to provide You with access to the Site, related data, proprietary software, content, and related documentation and information through the App in connection with certain dry-cleaning and laundry delivery services provided by Sands Cleaners (collectively the "Services").
By visiting, downloading, registering for an Account ("Account") on the Site or App, accessing or using any part of the Site or the App, or submitting your garments for cleaning at our stores you expressly agree and consent to be bound by (a) the terms and conditions of this Terms of Service Agreement ("Agreement"), AND (b) Sands Cleaners Privacy Policy. If you do not agree to the terms and conditions of this Agreement or Privacy Policy, then you do not have authorization to use any of the Service.
Sands Cleaners may modify this Agreement at any time, and such modification shall be effective immediately upon either posting of the modified agreement or notifying you. You agree to review this Agreement periodically to ensure that you are aware of any modifications. Your continued access or use of the Site or App shall be deemed your express and conclusive acceptance of any modified agreement.
While Sands Cleaners operates and controls the online services, it is not responsible for the operation of most stores and delivery routes. Most stores and routes are instead owned and operated by independent operators of Sands Cleaners. Each operator is solely and independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the products to you, and for any employment related matters in the store or delivery route.
The entire contents displayed on the Site and App (the "Content") have copyrighted protection as a collective work under the laws of the United States, other copyright laws and the common law. Sands Cleaners is the sole exclusive owner of the Content. There may be collective work that is the property of other third parties with such collective work also being protected by copyright laws and other intellectual property laws.
You are allowed to display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the Content from the different areas of the Site only for non-commercial use, unless otherwise permitted. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written permission of the copyright owner.
You agree not to use any Sands Cleaners logo or any other proprietary graphic or trademark without Sands Cleaners' express written consent. As between the parties, title, ownership rights, and intellectual property rights in the Content, and any copies or portions thereof, shall remain in Sands Cleaners and/or its content providers. Third-party trademarks, service marks and logos contained in the Site are owned and licensed by their respective owners.
Your access to the Service is licensed and not sold. Subject to the terms of this Agreement and upon Your registration for an Account, Sands Cleaners hereby grants You a revocable, non-exclusive, non-transferable account enabling You to access and use the Services, the App and the Site. All the Content that is made available to view and/or download in connection with the Site and App is owned by and is the copyrighted work of Sands Cleaners and/or its suppliers and is licensed, not sold. You do not have the right to lend, lease, rent or sublicense the Site, the App and/or the Content.
In addition to the terms set forth in this Agreement, Your use of the App is subject to the following additional terms (the "App Terms"): You understand and agree that (i) Your use of the App is conditioned upon Your acceptance of these App Terms, (ii) the App contains copyrighted material, trade secrets, and other proprietary materials of Sands Cleaners and its licensors, and (iii) in order to protect those proprietary materials, except as expressly permitted by applicable law, neither You nor a third party acting on Your behalf will: (a) decompile, disassemble or reverse engineer the App; (b) modify or create derivative works of the App; (c) use the App in any manner to provide service bureau, commercial time-sharing or other computer services to third parties; (d) transmit the App or provide its functionality, in whole or in part, over the Internet or other network; (e) sell, distribute, rent, lease, sublicense or otherwise transfer the App to a third party; or (f) use components of the App to run applications not running on the App.
You hereby agree: (i) to only use the App to access and/or use the Services; (ii) to not use any software or services in conjunction with the Service or authorized third-party software which modifies or reroutes, or attempts to modify or reroute, the Service; (iii) will not authorize any third party to access and/or use the Service on Your behalf using any automated process such as a BOT, a spider or periodic caching of information stored by the Service on Your behalf without a separate written agreement with Sands Cleaners; (iv) will not use any software or hardware that reduces the number of Users directly accessing or using the Service; (v) will not lend, lease, rent or sublicense the App; (vi) to permit Sands Cleaners to send and deliver updates to You as part of Your use of the App; and (vii) to allow the App to automatically download and install updates from time to time from Sands Cleaners which are designed to improve, enhance and further develop the App.
In order to access the Service, You will be required to register for a Sands Cleaners account (an "Account"). You may register for an Account by allowing us to access Your name and other profile information ("Social Media Profile") through existing accounts You may have on social media websites such as Facebook, Google or other websites with Your profile ("Social Media").
You agree to: (a) provide true, accurate, current and complete information about Yourself when registering for an Account, including any credit card information as applicable; (b) maintain and promptly update Your Account to keep it true, accurate, current and complete; (c) review the fees to be charged for Your use of the Services; and (d) authorize Sands Cleaners and its affiliates to charge Your Credit Card for any and all Fees incurred by You for Your use of the Services.
If You provide any information that is untrue, inaccurate, not current or incomplete, or Sands Cleaners has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Sands Cleaners has the right to suspend or terminate Your Account and refuse any and all current or future use of the Services.
You represent and warrant to Sands Cleaners that You will (a) maintain the security of Your user identification, password and other confidential information relating to Your Account; (b) maintain the security, confidentiality and integrity of all messages and the content that You receive, transmit through or store on the Service; (c) maintain all charges resulting from the use of Your Account, including but not limited to, unauthorized use of Your Account prior to You notifying Sands Cleaners in writing of such use and taking steps to prevent its further occurrence by changing Your password; (d) comply with the Terms set forth herein; and (e) comply with all applicable United States federal, state, municipal, or international laws regarding Your use of the Services or Site.
You further represent and warrant that (i) You are over the age of thirteen (13) and have the power, authority or consent to enter into and perform Your obligations under the Agreement; (ii) all information provided by You to Sands Cleaners, including Credit Card information, is truthful, accurate and complete; (iii) You are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to Sands Cleaners, to pay any Fees incurred from use of the Services; (iv) You shall comply with all terms and conditions of this Agreement; (v) You have provided and will provide accurate and complete registration information, including, without limitation, Your legal name, address and telephone number.
You are solely responsible for the information, and other content that You upload, publish or display (hereinafter, "post") on the Site or the App (collectively, the "Submitted Content"). You understand the Site and App is available to the public. Therefore, any information You consider confidential should not be posted to the Site or App.
By posting Submitted Content, You agree that Sands Cleaners may reveal Your identity and whatever information we know about You to any law enforcement agent or official in the event of a legal action arising from any Submitted Content posting by You. Your participation in on-line communications, if any and if allowed by Sands Cleaners, occurs in real time and is not edited, censored, or otherwise controlled by Sands Cleaners.
By posting any Submitted Content on publicly accessible locations on the Site or the App, You automatically grant (or warrant that the owner of such content has expressly granted) to Sands Cleaners a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, broadcast, publicly perform or display any materials or other information You submit to public areas of the Site.
You may remove any Submitted Content You post from the Site and App at any time. If You choose to remove Your Submitted Content, the license granted above will automatically expire, however You acknowledge that Sands Cleaners may retain archived copies of the Submitted Content.
By providing your mobile number, you agree that Sands Cleaners may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.
Data obtained from you in connection with this SMS service may include your cell phone number, your carrier's name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
THE SITE AND THE APP ARE PROVIDED BY SANDS CLEANERS ON AN "AS IS" BASIS. SANDS CLEANERS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE APP OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE OR THE APP. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SANDS CLEANERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
SANDS CLEANERS CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. SANDS CLEANERS CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE SITE OR THE APP WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES.
The Site and App may contain links to third party websites. You agree that access to any other Internet website linked to the Site is done at Your own risk and Sands Cleaners is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these other websites.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS SANDS CLEANERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, (INCLUDING REASONABLE ATTORNEY'S FEES AND EXPENSES), RESULTING FROM ANY VIOLATION OF THIS AGREEMENT, BREACH OF YOUR REPRESENTATIONS CONTAINED HEREIN, OR ANY ACTIVITY RELATED TO YOUR ACCOUNT BY YOU OR ANY OTHER PERSON ACCESSING THE SITE OR THE APP USING YOUR ACCOUNT.
YOU AGREE THAT NEITHER SANDS CLEANERS NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THE SITE, THE APP, THE SERVICE, OR THE CONTENT.
NOTWITHSTANDING THE FOREGOING PARAGRAPHS SANDS CLEANERS WILL NOT BE LIABLE UNDER ANY THEORY OF LAW OR EQUITY, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, THE APP OR RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENTED, EVEN IF SANDS CLEANERS MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Sands Cleaners respects the intellectual property rights of others. You can notify Sands Cleaners of possible copyright infringement, and Sands Cleaners will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following:
Claims can be directed to us by email to sandscleanersus@gmail.com; by telephone at (408) 246-9377; or by mail to Sands Cleaners, 375 Saratoga Ave, Suite F, San Jose, CA 95129, USA
Either You or Sands Cleaners may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if You fail to comply with the terms of this Agreement. Sands Cleaners also reserves the right to terminate or suspend Your Account and access to the Site and Services without prior notice.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.
Both You and Sands Cleaners expressly agree that the provisions of the following sections shall survive any termination of this Agreement: Proprietary Rights, Use of the App, User Agreement, User Representations, Online Communications, Content and General Disclaimers, Indemnification, Waiver and Release, Limitation of Liabilities, Term and Termination, Privacy Rights, and Miscellaneous section.
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
This Agreement shall be governed by and construed in accordance with the applicable laws of the State of California. You agree that any legal action or proceeding between Sands Cleaners and You for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Santa Clara County, California. Any cause of action or claim You may have with respect to Sands Cleaners must be commenced within one (1) year after the claim or cause of action arises.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Arbitration Rules of United States.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof. This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service.
If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof.
Sands Cleaners may assign its rights and duties under this Agreement to any party at any time without notice to You. Sands Cleaners may deliver notice to You under this Agreement by means of electronic mail, a general notice on the Site or the App, or by written communication delivered by first class U.S. mail to Your address on record in the Account.
Specific terms related to our dry cleaning, laundry, and garment care services.
Due to space constraints, we ask that customers pick up their items within 30 days of drop-off. In the event that the customer is unable to pick up the order within 30 days, we will charge a monthly storage fee every month until the items are collected by the customer. If the customer has not responded to requests for pickup after 6 months, the items will be donated.
Wash & Fold is a service for the washing, drying, and folding of articles. Sands Cleaners does not provide inspection, stain removal, or pressing services for Wash & Fold.
By utilizing Wash & Fold you acknowledge that any items processed through this service are items that you would wash and dry at home including but not limited to sheets, towels, active wear, or undergarments. It is the responsibility of the customer to ensure that all pockets are empty prior to cleaning. Sands Cleaners cannot be held liable for damage resulting from articles left in the garments pockets or dye bleeding/transfer. Wash & Fold items are not catalogued in our system or thoroughly inspected for damage. Sands Cleaners, therefore, cannot be liable for any item damaged as a result of laundering and any claims shall not exceed $50 per order.
Taking care of Your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears.
Any damaged items must be reported to sandscleanersus@gmail.com and inspected by Sands Cleaners withintwenty-four (24) hours through digital photos or in-person. After 24 hours, you are not able to report or file a claim. The item may be tested at the Dry Cleaning and Laundry Institute Garment Analysis Lab to determine the party responsible for the damage.
Any lost item must be reported within twenty-four (24) hours of the garment delivery by email to sandscleanersus@gmail.com. All claims are reviewed on a case-by-case basis. In the rare event that a customer's garment is determined to be missing, Sands Cleaners will initiate a comprehensive and accountable two-week-long search for the item. When the customer's garment is found, Sands Cleaners will either deliver it to the customer's Sands Cleaners store on the next-scheduled delivery van (if a store customer) or deliver it to the customer on their next scheduled pickup/delivery day (if a route customer).
Items are considered lost fourteen (14) days after the initial claim has been made. Sands Cleaners shall not take responsibility for any loose items lost when submitted in a Sands Cleaners bag, such as watches, jewelry, or cufflinks.
In the rare event that a garment is not found or incurs irreparable damage as a result of an error by Sands Cleaners, Sands Cleaners will initiate a reimbursement process with the customer. Sands Cleaners will reimburse the customer in store credit up to the value of the item(s) as determined by the Federal Trade Commission's Fair Claims Guide, not to exceed:
| Item Type | Maximum Reimbursement |
|---|---|
| Wash & Fold Orders | $50 per order |
| Laundered Shirts | 20 times the charge for cleaning |
| Household, Leather, and Wedding Items | 5 times the charge for cleaning |
| All Other Items | 10 times the charge for cleaning |
Credit will be valid for up to 12 months after the incident. Sands Cleaners will also issue credit to the customer for the original cost of the garment's cleaning. For additional coverage you may purchase additional insurance, but the request must be made at drop-off.
To consider a claim, Sands Cleaners stipulates that customers inform us within the twenty-four (24) hours of the garment's delivery/pickup date. Reported items after the 24-hour period will no longer be considered. As part of the reimbursement agreement, Sands Cleaners retains ownership of damaged garments and (if found) lost garments.
According to the U.S. Federal Trade Commission's Care Labeling Law, manufacturers are required to apply accurate care instructions on every garment produced. In instances where a garment is damaged as a result of inaccurate care labeling, the manufacturer is held responsible. To assist you in obtaining compensation from the manufacturer, Sands Cleaners will issue a letter summarizing the manufacturer's error and responsibilities under law and place a $25 dollar cash credit on your account for the inconvenience.
We hope to provide a convenient service to all our customers and can leave orders outside residences or with a doorman. When one of our valets picks up a bag we will notate that your bag has been picked up. We cannot accept responsibility for any items prior to pickup if they are left on your doorstep or at the front desk of a building. Once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer's sole responsibility to ensure the safety of items after delivery by Sands Cleaners.
In certain locations, to compensate for transportation cost, Sands Cleaners may charge a minimum order fee for orders of below $30 or a gas surcharge.
Sands Cleaners' state-of-the-art garment management system uses barcodes, roughly the size of a Tic Tac®, to monitor your garment throughout each step of the cleaning process. The use of barcodes helps Sands Cleaners provide a top-notch cleaning service and minimize human error. Placing barcodes on garments results in no more tags to rip off or holes pinned in your garment.
Sands Cleaners affixes a barcode to your garment, which is scanned into our garment care system. Sands Cleaners professionals utilize the barcodes to keep track of all your garments, including any special requests or instructions that you provide. The coding system provides a description of your garment and its location within our facility. The barcodes provide Sands Cleaners with greater tracking and accountability, thus enhancing performance.
In choosing Sands Cleaners to clean your garment, you expressly agree to Sands Cleaners placing barcodes on your garment. You agree that barcodes affixed to garments do not render such garment destroyed or damaged.
IN NO EVENT SHALL SANDS CLEANERS BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO SANDS CLEANERS AFFIXING OR PLACING BARCODES ON GARMENTS. The customer expressly disclaims and waives the right to any additional damages, including without limitation, direct, consequential, punitive or any other kind of legal or equitable damages, in either tort or contract, from Sands Cleaners barcodes on garments; and you expressly agree to hold Sands Cleaners harmless for placing barcodes on garments.
To avoid damage, we will not clean garments with sales tags on them as the tags may bleed or melt and cause damage to the garment. Any tags left on the garment will be removed prior to cleaning.
We're here to help with any questions about our privacy practices or service terms.
375 Saratoga Ave, Suite F
San Jose, CA 95129
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