Frequently Asked Questions

Call us at (408) 246-9377 or fill out the form on our contact page. We offer convenient pickup and delivery service on scheduled days. Pickup and drop-off services are available every Tuesday and Friday. Clothes picked up on Tuesday will be returned on Friday and vice versa.

We offer convenient pickup and delivery service with a typical turnaround time of three days from the date of pickup. Earlier delivery options may be available upon request. We also provide “In by 9, Out by 5” same-day turnaround for standard dry cleaning services.

We accept cash and Visa/Master credit cards at the time of placement of your order. Credit card orders can be paid on pick-up to the driver or via phone. Touchless payments can be made with Zelle.

It is preferred that all of the items are contained in reasonably sturdy bags. Special service items should be in a separate bag and labeled with instructions. When placing your order, give instructions where you would like your order to be picked up and returned.

Yes! We specialize in cleaning rare and delicate fabrics. No matter what fabric, for any occasion, Sands Cleaners can do it. Our advanced process can handle any type of service you need including silk linens, soft wedding dresses, fine bedding, leather, and Persian rugs.

Yes we do. Call to ask about pricing for custom items or check our pricing page for standard alteration and repair services including hemming, zipper replacement, and waist adjustments.

Absolutely! We have shifted to a state-of-the-art process whereby the cleaning of your clothes will be of the highest quality as well as environmentally friendly. We pride ourselves in not using any harsh chemicals on your unique garments. We use green-certified detergents and eco-friendly cleaning methods.

Yes. Sands Cleaners has been operating its own plant in San Jose since the 1990's. Dry cleaning and shirt laundering is performed on the premises with modern, state-of-the-art equipment and experienced personnel.

YES. We provide a free hanger pick-up to make this easy for you. We also recycle poly bags. Just place them in your pick-up bag with your clothes.

You will find that the driver is usually in your area at the same time on scheduled service days. However, due to the number of customers on our delivery service, we cannot promise to keep individual appointments. We do our best to accommodate your schedule.

YES. You will be provided a bag for laundry and a bag for dry cleaning to help keep your items organized and ensure proper handling.